Frequently Asked Questions

Q.When are check-in and check-out?

A.

Check-in starts at 3:00 PM, and check-out is until 11:00 AM the following morning.

Q.Are payments to be made in advance? Or are payments made afterward?

A.

Payments are to be made in advance.

Q.Can I make an online reservation?

A.

You can make a reservation here.

Q.Can I pay by credit card?

A.

We accept VISA, MASTERCARD, DC, UC, and JCB.
Online payments can only be made through PayPal.

Q.Will I be able to use the Internet?

A.

Free WiFi is available.

Q.Are there smoking rooms available?

A.

All our guest rooms are non-smoking.

Q.Please tell me what kind of pets I can bring with me.

A.

This is limited to dogs and cats that are kept indoors.
Basic discipline and vaccinations are also prerequisite conditions.
For details, see our Terms for Lodging with Pets.

Q.Please tell me things to be cautious of when staying with pets.

A.

We may refuse lodging for customers whose pets do not have basic discipline (unnecessary barking, etc.) and cause inconvenience for other customers.
Charges may also apply if your pet damages or breaks any of the hotel fixtures (biting, territory marking, etc.).
For details, see our Terms for Lodging with Pets.